How To Return An Item Purchased Online

We are accepting returns on a case-by-case basis. Please email us at for more information, and be sure to include your order number.

The following basic limitations still apply:

  • We will not accept returns on any opened products or any item without a receipt.
  • The item must be in its original unused condition to be returned, unless there is a manufacturer defect and must be the item that was purchased.

If we made a mistake with your order or if your order arrived damaged:

Please email to request a refund or exchange and we will assign you a return label with a tracking #.

Mail your returned item to:
CSR Building Supplies
Returns Department Order #______
7883 Keele Street, Unit 7
Concord, Ontario L4K 1Y6

Please include in your package the original packing slip showing the order number.

In-Store Return Policy

Due to the ongoing COVID-19 global pandemic, we are not accepting returns for in-store purchases, including materials at this time. However, we are evaluating return requests on a case-by-case basis. Please call us at 905-761-1002 for more information regarding store purchases.

Return Exceptions

Items marked as "Final Sale" or "Non-returnable" cannot be returned.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

As of 2020, select items will be considered final sale, including: clothing, shoes, wearables, masks, filters, and personal safety equipment.

Restocking Fee

All items may be subject to a 25% restocking fee, which will be deducted from your refund.

We do not offer refunds for the original shipping and handling costs paid on your order.

Returns Process

Should you be eligible for a return, we will process a refund for the item(s) on your order to the original payment method upon receiving and verifying the products.

An email notification will be sent to you once we have processed the return.
Please note that funds may take up to 5 business days to reflect in your financial institution after being issued.


The guidelines listed above apply the same way for exchanges. Please contact with your order number(s) for more information.