Most unused items in their original packaging may be returned within 30 days of purchase. All return freight costs will be at the purchaser’s expense. International orders may be subject to additional charges or duties when returning items. All returns require original receipt. Refunds will be returned to original payment method. Returns after 30 days must be unopened and warrant store credit up to a maximum of 90 days minus applicable restocking fees. All products must be in like-new condition and show no signs of use. Items marked as "Final Sale" or "Non-returnable" cannot be returned. We do not offer refunds for the original shipping and handling costs paid on your order. Please read the complete policy below for full details.
How To Return an Item Purchased Online
Please email us at email@example.com to request a return, and be sure to include your order number. We will respond within 1-2 business days with instructions on how to proceed.
If calling regarding a return, please have the following ready to proceed with a return or exchange:
- Original purchase receipt. Either paper or electronic with order number.
- The card or tender originally used for payment. If payment card is not available, a non-refundable store e-gift card will be issued.
- Contact information matching the original bill of sale including name, address, phone number, email address. Confirmation of these details may be requested in the form of government-issued identification.
We can assist with providing a return label and/or customs forms if needed. Return labels will be billed separately and must be paid prior to issue.
The item must be in its original unused condition to be returned, unless there is a manufacturer defect with the item that was purchased. The product must be able to be resold as new. Any signs of wear or damage to the product or packaging will result in a denied return.
Should you be eligible for a return, we will process a refund for the item(s) on your order to the original payment method upon receiving and verifying the products.
Please note, CSR Building Supplies will not be liable for returning items damaged during transit. It is the responsibility of the party returning the item to ensure items are securely prepared in appropriate packaging (bubble wrap, stuffing, proper boxes).
An email notification will be sent to you once we have processed the return. Returns are processed within 2-5 business days of being returned. Please note that funds may take up to 5 business days to reflect in your account after being issued.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
The following products cannot be returned:
- Special order items
- Clearance products
- Gift cards
- Personal protective equipment (PPE) such as respirator masks and hard hats.
- Opened items in non-saleable condition
- Items damaged due to misuse/user error
- Clothing, shoes, wearables items
Bonus and Free Items
Some purchases may include bonus items or free gifts with purchase. These items do not have cash value and may not be returned on their own. If free or bonus items are defective, they must be serviced under the terms and conditions of the manufacturer’s warranty. If an item being returned included a bonus or free item, the bonus or free item must be returned as well. Any included bonus or free item not returned with the primary item will have the retail value applied against the return value of the primary item.
Some items may be sold as a bundle. A bundle is a set of items that are sold together as a package at a reduced price vs. purchasing the items separately. If you return one or more items in a bundle, the bundle price will be broken and separate item charges at current pricing will apply. Any items from the bundle not returned will first be charged at the current price, then the items being returned will be processed using the price marked in the bundle from the original receipt.
Defective Items and Order Mistakes
Most defective items can be returned or exchanged within 30 days of purchase. All original packaging and contents must be provided. Final sale items must be serviced under warranty at a licensed service provider and may not be returned or exchanged.
If a mistake is made with your order or if your order arrived damaged, please contact us at firstname.lastname@example.org and we will guide you through the refund or exchange process.
If your refund or exchange request is accepted, a paid return label with a tracking number may be assigned to you. You may opt to use your own carrier at your expense.
Mail your returned item to:
CSR Building Supplies
Returns Department Order #______
7883 Keele Street, Unit 7
Concord, Ontario L4K 1Y6
Please include in your package the original packing slip showing the order number.
In-Store Return Policy
Please call us at 905-761-1002 for more information regarding returns for in-store purchases.
All items may be subject to a 25% restocking fee, which will be deducted from your refund.
The same guidelines listed above apply to exchanges. Please contact email@example.com with your order number(s) for more information.